FAQ's

What is your processing time?

Please check the banner at the top of the page for my most up to date processing time. Processing time is the time that it takes from when you order to when I ship the item(s).

Does your processing time include shipping time? 

No, it doesn't. Please allow an additional 2-5 business days for shipping after I ship your order.

Do you accept custom orders?

Yes, I love custom orders! If it's a simple color change, that's often a quick turn around time and doesn't affect my processing time. If it's a brand new theme, it will increase my processing time. 

Can you design a product for licensed characters?

Due to copyright laws, I do not work with licensed characters. 

Is shipping included?

Yes! USPS first class 2-5 business days shipping is included for ALL orders. If you need your item(s) quickly, I recommend upgrading shipping during checkout. 

What if my order arrives late?

I ship orders as quickly as I can and almost always before my processing time. Once I hand your order off to a shipping carrier, I can not control the package or delivery time frame. Shipping carriers are notorious for causing the delay of packages. I recommend placing an order as quickly as possible. If you are ordering close to your event date, I highly recommend upgrading shipping to UPS 2 day shipping. Due to my inability to control packages once I hand them to shipping carriers, I do not offer refunds or returns due to packages being delivered late. 

Have any other questions? Don't hesitate to reach out to me!